ITS Campus Solutions is a team comprised of 100+ talented technical staff aligned across two cross-functional areas of focus who are responsible for maintaining critical enterprise infrastructure and software services in support of the university’s mission to achieve excellence in education, research, and public service.
Currently the team serves as owners of over 80 service offerings. Responsibilities include system administration and providing the highest tier of support, working with the Information Security Office to identify and manage all business and security risks and mitigations, determining service strategy and setting priorities for upgrades and enhancements, representing the services across campus including reporting performance metrics and working with IT Governance and campus stakeholders to ensure expectations are being met, developing and sending all communications, web documentation and knowledge base articles and serving as primary vendor liaison and coordinating all purchases, renewals and billing.
Service areas include Business Capability and Process Automation, Email and Collaboration Services, Mass Communications and Emergency Notifications, Web Services, Desktop and Mobile Device Support, Software and Applications Distribution, Identity and Access Management, Secure Computing, Database Management, Monitoring and Alert Management, Server and Storage Management, Digital Accessibility, Learning Management, IT Service and Delivery Support, and Business Continuity and Disaster Recovery.
Enterprise Infrastructure Solutions
Administrative Systems
Maintains the infrastructure underlying much of the University’s administrative computing environment, including the mainframe, UTDirect web servers, and development tooling that delivers interactive applications for all students, faculty, staff, and retirees.
Bridge Team
Supports continuous service delivery and integration improvements to improve speed of delivery to customers, resulting in improved customer satisfaction and error reduction. Identifies common threads to improve service delivery. The team serves as a liaison between the Service Desk and Service owners in ISM.
Database
Offers standards-based professionally managed Microsoft SQL Server, Oracle MySQL and Oracle database systems including hardware, software, and system administration, including database backups and recovery, and monitoring.
Emerging Technologies & Architecture
Supports the university in learning, exploring, and piloting new technologies; working closely with cloud providers such as Microsoft Azure, AWS, and Google to evaluate and find the best fit solution for each situation.
Endpoint Management
Design and build a platform to centrally manage configuration of endpoints - University desktops, laptops, and mobile devices. The Endpoint Management service will provide tools for IT staff for patch management, operating system and software deployment, security protection and help ensure desktop/laptop compliance within university policies.
Identity & Access Management (IAM)
Provides technologies and business processes that provide a digital identity environment to enable seamless online collaboration and stakeholder engagement, while maintaining the security and integrity of the university’s digital assets. Responsibilities include identity life-cycle management, password management, authentication, multi-factor authentication, authorization, and directory services.
Infrastructure Systems Management (ISM)
Provides self-provisioned Virtual Machines (VM) including managing the underling compute and storage infrastructure, centralized platforms for automation, configuration management, and service orchestration of IT infrastructure. ISM also provides log collection and analytics for hosts and applications, tools to automate physical server configuration and installation of firmware updates, and the monitoring of individual devices, including checking availability, emailed alerts triggered, creation of incidents in the IT Service Management tool, and a web console to view and acknowledge alerts.
Enterprise Software Solutions
Application Hosting & Delivery
Provides non-mainframe developer and platform tools including GitHub and Artifactory. Supports middleware for Python and Django application development, deployment, and execution environment used by 70 departments to build applications that use mainframe data and web interfaces; Supports application integrations in a service-oriented architecture including Mulesoft ESB, Rabbit MQ, XML Gateway, and ESB Registry.
Collaborative Platform Services
Provides campus-wide collaborative tools such as email, calendar, mailing lists, chat/videoconferencing, file hosting, knowledge management (wikis), and more to faculty, staff, students, alumni, and retirees. Manages and maintains campus Active Directory infrastructure.
Document Management
Provides a suite of tools to support document storage, records retention, image capture, and electronic signature services. This suite enables customers to streamline business processes and eliminate paper usage for a more efficient and sustainable enterprise.
ServiceNow
Provides development and support of business process automation, leveraging the ServiceNow platform.
Teaching, Learning & Collaboration
Coordinates academic technology service management and support for the campus community, providing faculty, staff, and students a consistent experience across multiple platforms including Zoom, Canvas, Panopto, Box, Qualtrics and Teams. Partners with academic and administrative units to help advance the university's teaching and learning mission.
Web Content Management Services
Provides solutions and consulting for web application development, content management, hosting, and web accessibility, with a focus on Drupal and WordPress. Provides tools and processes to monitor and report on accessibility of web applications and sites to meet federal, state and UT policies and statutory requirements.
Web Custom Services
Fee-based consulting that includes application and website development; usability, content strategy, and information architecture; and business and process analysis. Tableau report building is also available.