ITS Customer Support Services is committed to shaping our culture and reflecting what our people value most. Our core values are the essence of our identity – the principles, beliefs or philosophy. They are a lens for both internal and external customers alike. They enable us to educate one another and potential customers about what CSS is all about!
We are team players who are driven, determined, and serve collectively.
We embrace our mistakes as an opportunity to grow and continuously improve.
We foster collaborative connections and emphasize a positive personalized experience in every interaction.
We promote individuality, stepping outside our comfort zones and adopt change.
We are here to help! The Service Desk provides IT support services related to EID, DUO, Office 365, email, Qualtrics, Box, and other central IT services. If you're not sure whom to ask for help, contact us!
The ID Center provides ID cards for students, faculty, staff, official visitors and university affiliates as required. The ID Center also upgrades UT EIDs for eligible individuals to allow full access to online services.
The Service Delivery team develops, monitors and shares metrics and Key Performance Indicators (KPIs) to ensure quality service delivery. In addition, this team provides specialized support for products such as Canvas, UTLearn, and UTPrint, and also manages projects for the department. This team also maintains branding, visual identity, and website standards for all of Customer Support Services (CSS), along with coordinating and engaging with the UT community for events.
Provides advanced support for a variety of IT and service needs and partners with the Service Desk to build the knowledge needed for a successful support model.
This team collaborates with other IT organizations and departments to ensure successful on-boarding of new services, manages, and participates in product and service improvement projects.
The motto for ITS Customer Support Services is “Customer Driven.” At the core of our quality process is our customers. Their feedback and experiences help us to improve how we deliver customer service.