The University Data Center (UDC) team operates and manages the university's state-of-the-art data center and backup facilities, ensuring critical servers are available 24 hours a day, seven days a week.
UDC services for departments placing servers in the data center include co-location and value-added services.
The University Data Center (UDC) team operates and manages the university's enterprise data center and manages facilities for the university's network access points, ensuring critical devices are available 24 hours a day, seven days a week.
The facility has redundant power and cooling systems, redundant data center class high-speed networking, and hardware firewall services managed by UDC Networking. The service includes installation and move planning, server monitoring, and inventory support.
Data Center service metrics include:
- 2,500 devices in UDC-managed facilities, from 50+ units
- Service requests: 6,000+ customer tickets a year
- Service Availability SLA: 99.98% (Power), 99.96% (Network)
ITS provides a variety of security solutions for buildings.
Systems can be installed that limit access to areas or provide extra personal safety.
Services include door access systems that require a proximity card to enter, panic/duress buttons, video security, property protection alarms, and intrusion protection systems.
Building Security service metrics include:
- 8,000+ pieces of equipment, including:
- 3000+ alarm points
- 2,500+ badge readers
- 1,800+ video cameras
- Service requests: 3,300+ customer tickets a year
- Service Availability SLA: 99.8%